Terms of Service

The four points above are a plain-English summary for convenience only. The numbered sections below are the actual agreement.

01What the service is

APESTAR is an AI-assisted solar advisor. It helps you describe your electricity needs, sizes a solar system using APESTAR’s engineering rules and live catalog, prepares estimates, and lets you buy equipment packages from APESTAR with delivery in Nigeria.

02Estimates are guidance, not a survey

Designs and estimates in the app are preliminary engineering guidance based on the information you provide. They are not a substitute for a professional site survey. A qualified installer must verify site conditions, protection, cabling, earthing, mounting, and final installation costs before any installation. Savings and payback figures are estimates based on typical Nigerian tariffs and fuel prices, not guarantees.

03Estimates, prices, and purchases

• Saved estimates are valid for the period shown on the estimate (normally 24 hours) and the prices in them can change after expiry.
• When you pay for a package, payment is processed by our active payment provider, currently Paystack or Monnify. Your order is confirmed once payment is verified.
• Delivery timelines are communicated after purchase and may vary by location and stock. If an item becomes unavailable after payment we will offer an equivalent replacement or a refund of the affected item.
• Product purchase requests made in chat (without payment) are not orders — APESTAR confirms stock and sends a payable quotation.

04Instalment payment plans

Selected complete-system packages may be offered through an APESTAR advance payment plan. This is an advance purchase of equipment, not a savings account, investment product or interest-bearing deposit. The exact package, Naira amounts and due dates appear on the customer’s quotation. See the full, customer-facing Advance Payment Plan Terms.

• The initial deposit is 50% of the advertised plan price. It is refundable if the customer cancels before delivery or installation, subject to a cancellation cost equal to 4% of the total amount paid at cancellation. No additional cancellation penalty is added.
• APESTAR processes the refundable balance within 14 business days after receiving a complete written cancellation request and the information reasonably needed to return the funds. If APESTAR cancels the plan or cannot supply the agreed package, the customer receives a full refund without the cancellation cost. The cost is not charged where applicable law prohibits it.
• There is a single plan price and a single plan period. The customer does not elect a shorter plan, and may complete payment at any pace within the plan period.
• A quotation may state a Fast-Payment Bonus. If cleared payment completes the plan within three months, APESTAR pays the stated bonus amount into the customer’s nominated bank account after completion. The plan price itself does not change, so a customer who completes after the three-month deadline is not repriced — the bonus is simply not awarded. The plan price and the bonus are disclosed as specific Naira amounts before the customer pays.
• The accepted plan price is locked for six calendar months from the date the initial deposit clears, subject to the agreed schedule. Each scheduled monthly payment has a 7-calendar-day grace period. The grace period does not extend the Fast-Payment Bonus deadline unless APESTAR agrees otherwise in writing.
• If payment is incomplete after the six-month plan and any applicable final grace period, the price lock expires. APESTAR will present a current quotation before changing the price. Every amount paid remains credited to the customer, who may pay the difference, choose an available lower-priced package, or cancel under the refund terms.

05Optional installation workmanship

• A ready system package may offer optional APESTAR-coordinated installation. If you select it and accept the displayed terms, the fixed workmanship charge is collected by APESTAR and added to your checkout total before you pay. An approved independent installer carries out the site survey and installation work.
• The fixed charge covers workmanship only. It does not include materials, accessories, protection equipment, cabling, mounting, transport, or civil and site works. Any ranges shown for those items are survey-dependent estimates and are not charged at checkout.
• A site investigation is still required. An installer may propose an additional charge only for a site condition discovered during the survey, an excluded item confirmed by the survey, a safety or legal compliance requirement, or a change to the scope that you request. Every variation must be itemized and approved by you before any extra charge is made.

06APESTAR Care checkups and system records

Qualifying solar-system equipment bought from APESTAR includes one periodic Care checkup per year after commissioning. A purchase that includes APESTAR-coordinated installation includes two per year. A Care checkup is a periodic review of the recorded system, equipment history, system health, and existing warranty coverage, dates, terms, and linked documents. It is not continuous or real-time monitoring, emergency response, a promise that every fault will be detected, or an extension of a manufacturer’s warranty. Repairs, replacement parts, and work outside an applicable warranty or the purchased workmanship scope require a separate quotation and approval.

07Returns and issues

Equipment is covered by the manufacturers’ warranties stated on the product documentation. If something arrives visibly damaged or incorrect, please contact support@apestar.xyz as soon as possible, ideally within 48 hours, so delivery evidence can be preserved. A standard return request for an eligible defective, unsafe or non-conforming product must be started within 30 days after delivery. See our Returns and Refunds Policy. Manufacturer warranties are not affected by these terms.

08Your account and fair use

• You can use the app as a guest or sign in. You are responsible for activity on your device and for the accuracy of details you provide (loads, contact, delivery address).
• Daily limits apply to chats and photo analyses to keep the service available for everyone.
• Do not misuse the service: no unlawful content, no attempts to probe, overload, or reverse-engineer the systems, and no use of the advisor’s output to mislead others.

09AI content

The advisor’s replies are generated with AI. All sizing and pricing comes from APESTAR’s deterministic engineering engine and approved catalog, but conversational content can still contain mistakes. Where a reply conflicts with a saved estimate or a quotation issued by APESTAR, the estimate or quotation governs.

10Liability

To the fullest extent permitted by law, APESTAR’s liability in connection with the app is limited to the amount you paid for the affected order. We are not liable for losses caused by inaccurate information you provide, installation work performed by third parties, or events outside our reasonable control. Nothing in these terms excludes liability that cannot be excluded under Nigerian law.

11Ending or changing the service

We may update the app, these terms, or withdraw features. If we make material changes to the terms we will update the date above and notify you in the app. You can stop using the service and delete your data at any time (Profile → Delete account and data).

12Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of Nigerian courts.

13Contact